Plate Push Studio Privacy Policy
How the Plate Push Studio app handles your account, your photos and the images it creates for you.
Last updated: 16 October 2026
This policy explains how Plate Push Marketing & Automation Services FZC ("Plate Push Marketing & Automation Services FZC", "we",
"us") collects, uses and protects information when you use the Plate Push Studio
mobile application (the "App"), an AI tool for food photography, product and e-commerce
photography, and marketing creatives. It applies to the App on Android (package
ae.platepush.app) and any related services we provide to it.
By installing or using the App you agree to this policy. If you do not agree, please do not use the App.
Who we are
Plate Push Marketing & Automation Services FZC
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Email: contact@platepush.ae
We are the controller of the personal data described in this policy.
What data we collect
Account information. When you create an account or sign in, we collect:
- Your name
- Your email address
- A unique account identifier
- Your business or brand name, if you choose to provide it
- If you sign in with a third-party provider (such as Google), the basic profile information that provider shares with us
Photos and content you provide. To use the App's features you upload or capture:
- Photos of food, dishes, drinks or products, taken with your camera or selected from your gallery
- Text prompts, captions, offers, prices, logos or other details you enter for a creative
- The style, background and creative options you select
We also store the images and creatives the App generates for you ("Outputs") so you can view, download and share them.
Purchase information. If you buy credits or a subscription, the payment is processed by Google Play. We receive confirmation of the purchase (product, date, order or purchase token and status) so we can unlock what you paid for. We never receive or store your card or bank details.
Device and usage information. When you use the App we automatically collect:
- Device model, operating system version, App version and language
- Crash reports, error logs and performance diagnostics
- How you use the App — features opened, generations started and completed
- Approximate region derived from your IP address or device settings (not precise GPS location)
- Device or app instance identifiers used for analytics, security and push notifications
Support messages. If you contact us, we keep your message and our reply so we can help you.
App permissions
- Camera — only when you choose to take a photo inside the App.
- Photos / media / storage — only to let you pick images to edit and to save Outputs to your device.
- Internet — required to upload images for AI processing and to deliver results.
- Notifications — optional, to tell you when a creation is ready or about your account. You can turn these off in your device settings.
The App does not access your contacts, call logs, SMS or precise location. Photos are accessed only when you select them; we do not scan or upload the rest of your gallery.
How we use your data
- To provide the App — create and manage your account, process your photos with AI, and generate enhanced images, backgrounds and creatives.
- To process payments — verify purchases, manage credits and subscriptions, and handle refunds.
- To keep the App working and secure — diagnose crashes, fix bugs, prevent fraud and abuse, and enforce our terms.
- To improve the App — understand which features are used, in aggregate, so we can make them better.
- To communicate with you — service messages, responses to support requests and, only where you have agreed, news and offers. You can opt out of marketing at any time.
- To meet legal obligations — tax, accounting and lawful requests from authorities.
We do not sell your personal data. We do not use the photos you upload, or the Outputs created from them, to train our own or third-party AI models for other customers, and we do not publish your images anywhere without your permission.
AI processing
To generate results, your uploaded images and prompts are sent securely to the AI and cloud processing services we use. These providers process the content only to return the result to us, under contractual obligations of confidentiality and security, and are not permitted to use it for their own purposes such as advertising.
AI output can be imperfect. You are responsible for reviewing Outputs before using them, and for making sure you have the right to use any photo, logo or brand you upload.
Who we share data with
We share personal data only where needed to run the App:
- Cloud hosting and storage providers — to store your account, uploads and Outputs.
- AI processing providers — to generate and enhance images, as described above.
- Google Play — to process in-app purchases and subscriptions.
- Sign-in, analytics, crash reporting and notification services (for example Google / Firebase services) — to authenticate you, understand App performance and send notifications.
- Authorities or other parties — where required by law, or to protect our rights, users or the public.
- A successor business — if Plate Push Marketing & Automation Services FZC is involved in a merger, acquisition or sale of assets, subject to this policy.
Each of these providers handles data under its own privacy terms and only for the purpose of providing its service to us.
Advertising
The App does not show third-party ads and does not share your data with advertising networks for targeted advertising.
International transfers
We are based in the United Arab Emirates. Our service providers may process data in other countries. Where that happens, we take reasonable steps to ensure your data receives an appropriate level of protection, consistent with applicable law including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
How long we keep it
- Account information: while your account is active.
- Uploaded photos and Outputs: while your account is active, so they remain in your history, unless you delete them sooner.
- Purchase records: as long as required for tax and accounting purposes.
- Diagnostics and usage data: kept for a limited period, then deleted or anonymised.
When you delete your account, we delete or anonymise your personal data, uploads and Outputs within 30 days, except records we are legally required to keep. Residual copies in backups are overwritten in the normal backup cycle.
Deleting your account and data
You can request deletion of your account and associated data at any time:
- In the App, use the account deletion option in your profile or settings, where available; or
- Email contact@platepush.ae from the email address linked to your account, with the subject "Plate Push Studio account deletion".
You can also ask us to delete specific photos or Outputs without deleting your account. Uninstalling the App does not delete your account. Deleting your account does not cancel an active Google Play subscription — please cancel it in Google Play to stop future charges.
Your rights
Depending on where you live, you may have the right to:
- Know what personal data we hold about you and get a copy of it
- Correct inaccurate data
- Delete your data
- Object to or restrict certain processing
- Withdraw consent you have given, such as for marketing
- Complain to a data protection authority
To exercise any of these rights, email contact@platepush.ae. We may ask you to confirm your identity first, and will respond within a reasonable period and as required by applicable law.
Security
Data is encrypted in transit using HTTPS/TLS. Access to stored data is restricted to authorised staff and providers who need it, and we use industry-standard safeguards to protect it. No system is perfectly secure, but we work to protect your information and will notify you and the relevant authorities of a breach where the law requires.
Children
The App is designed for businesses, creators and adults. It is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it.
Changes to this policy
We may update this policy as the App or the law changes. The date at the top shows the latest revision. If changes are significant, we will let you know in the App or by email before they take effect.
Contact
Questions about this policy or your data: contact@platepush.ae, or by post to Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.